Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the TOUCHBeauty Guarantee Period as stated in the Terms of Service.
TOUCHBeauty Guarantee is a service provided by TOUCHBeauty, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using TOUCHBeauty Guarantee.
Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
The Item has not been received by Buyer;
The Item was defective and/or damaged on delivery;
Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
By way of private agreement with Seller and Seller must send his/her confirmation to TOUCHBeauty confirming such agreement.
Buyer’s application must be submitted via the admin@touchbeautymalaysia.com.my.
TOUCHBeauty will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to TOUCHBeauty in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
Refunds
Buyer will only be refunded after TOUCHBeauty has received the returned Item.
